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Sign in to your account and open the cashier section. Select bKash from the payment method list, enter the amount you want to deposit and follow the confirmation steps shown on screen. The cashier will display the current minimum and maximum Deposit references for bKash — check those figures there as they can change. Once the transaction is confirmed on the bKash side, your account balance updates. If the balance does not update after a completed bKash transaction, check the transaction history in your wallet and contact support with the reference number.

We do not publish a fixed processing time because it can vary depending on the transaction volume at the time and any verification steps outstanding on your account. The cashier screen shows the current status of each withdrawal request. If your account has a pending identity verification step, complete that first — withdrawals are held until the required verification is done. For a withdrawal that has been approved but not yet reflected in your Rocket wallet, contact support with the transaction reference number from your account history.

Use the password recovery link on the login page. Enter your registered mobile number and follow the steps — a confirmation code will be sent to that number. If your account has been locked after multiple failed attempts, the recovery flow will guide you through the unlock process. If the automated steps do not resolve the issue, open live chat from the login page's help link and the support team can assist. Have your registered mobile number ready when you contact support.

Bank Transfer is available for accounts that have completed the relevant identity verification step. If you do not see it in your cashier, check whether your account has an outstanding verification requirement in the account settings section. Once verification is complete, Bank Transfer should appear as an option in the cashier alongside bKash, Rocket and Upay. Availability also depends on your eligible region — the cashier shows only the methods active for your account.

Open the cashier section in your signed-in account and select Upay from the payment method list. The screen will walk you through the linking steps, which typically involve entering your Upay mobile number and confirming via a code sent to that number. Follow each field and instruction shown on the cashier screen rather than skipping steps. If you encounter an error during linking, note the error message and contact support through live chat — they can check whether there is an account-level issue preventing the link.

The full terms are in the policy section, accessible from the footer of every page and from the account settings menu. Read the terms relevant to your account type and region before making a deposit — they cover wallet conditions, withdrawal eligibility and any conditions that apply to account offers. If you have a specific question about a term that is not clear, the support team can point you to the relevant section, though they cannot override the published terms.

No. Each person may hold one account. Duplicate accounts are against the platform terms and can result in both accounts being suspended and balances being reviewed. If you have lost access to your original account, use the recovery route on the login page or contact support to regain access rather than creating a new registration. The support team can verify your identity and restore access to your existing account.

If live chat is not showing as available, check the help section in your account for alternative contact routes — these are listed there and may include an email or ticket submission form. For non-urgent questions about your account or a transaction, submitting a support ticket through the account help section creates a record of your query and the team will respond through that channel. Always include your registered mobile number and any relevant transaction reference numbers when you submit a request.